The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
 Do you support boxtrapper?
We find that boxtrapper increases spam, therefore we do not support it.
Views: 336
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How can I add a mailing list?
1. Log into cPanel and click the "Mailing List" icon under the Mail section.
2. Enter the list...
Views: 343
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How can I check an email address disk usage/quota?
1. Log into your cPanel and click the "Email Accounts" icon under the Mail section.
2. At the...
Views: 373
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How do I access webmail?
1. Open up your favorite web browser 2. In the address bar type www.your-domain.com/webmail 3....
Views: 388
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How do I change my mx record?
1. Log into your cPanel and click the "MX entry" icon under the Mail section
2. Select the...
Views: 352
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How do I change the password for an email address?
1. Log into your cPanel and click "Email Accounts" under the Mail section.
2. The bottom of the...
Views: 365
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How do I change the quota of an email address?
1. From cPanel click the "Email Accounts" icon under the Mail section.
2. Click "Change Quota"...
Views: 335
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How do I create an auto responder?
1. Log into cPanel and click the "Auto Responders" icon under the Mail section.
2. Click the...
Views: 329
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How do I create an e-mail forwarder?
1. Log into cPanel and click the "Forwarders" icon under the Mail section.
2. On the next page...
Views: 329
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How do I create an email address?
1. From cPanel click the "Email Accounts" icon under the Mail section.
2. The next page...
Views: 443
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How do I delete an email address?
1. Log into your cPanel and click on the "Email Accounts" icon under the Mail section
2. Find...
Views: 347
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How many e-mails can I send?
You are allowed to send out 300 e-mails per hour per hosting account.
Views: 328
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How much storage space do I have for e-mail?
Unlimited based on the hosting account. By default each e-mail account is set to unlimited, but...
Views: 395
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How to setup a POP account in Entourage.
1. Click on Tools - Accounts... and click new.
2. Type your email address, and click configure...
Views: 390
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How to setup a POP account in Mail (MacOSX)
1. Go to File > Add Account and you will be prompted with an account wizard. Fill in your...
Views: 340
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How to setup a POP account in Outlook Express.
1. When you start outlook express for the first time you are automatically prompted with the...
Views: 350
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How to setup a POP account in Outlook.
1. When you open outlook 2007 for the first time you are prompted with a setup wizard. (If not...
Views: 456
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How to setup a POP account in Thunderbird.
1. Go to your preferences and click Add account. Choose Email account and click next.
2. Fill...
Views: 343
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How to setup an IMAP account in Entourage.
1. Click on Tools - Accounts... and click new.
2. Type your email address, and click configure...
Views: 363
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How to setup an IMAP account in Mail (Mac OSX)
1. Go to File > Add Account and you will be prompted with an account wizard. Fill in your Name,...
Views: 339
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How to setup an IMAP account in Outlook Express.
1. When you start outlook express for the first time you are automatically prompted with the...
Views: 308
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How to setup an IMAP account in Outlook.
1. When you open outlook 2007 for the first time you are prompted with a setup wizard. (If not...
Views: 358
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How to setup an IMAP account in Thunderbird.
1. Go to your preferences and click Add account. Choose Email account and click next.
2. Fill...
Views: 346
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How to setup IMAP on apple iPhone.
1. Turn on iPhone.
2. Go to your settings.
3. Choose "Mail, Contacts, Calenders"
4. Click "Add...
Views: 408
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I am getting a message that my mailbox is full?
Go into your Junk/Bulk/Spam Folder and empty it out. Those folders tend to fill up quickly when...
Views: 345
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I am not getting emails from Pro Host Management? How do I whitelist?
Spam filters are a horrible problem for everybody these days and there will probably be messages...
Views: 185
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I can not Send E-mail!
Try changing your outgoing SMPT port to 26 instead of 25 and that should fix the issue.
A lot of...
Views: 336
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I can't send email to yahoo, gmail, hotmail, etc.
This is most likely means you are blacklisted.
Please submit a ticket to our technical support...
Views: 370
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Someone is using my email (domain) to send spam!
This is called "collateral spam" This is someone faking your email address in a mail application...
Views: 356
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What is a default e-mail address?
A default address is an e-mail address that is setup to catch any incoming e-mail to your server...
Views: 353
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Why are my emails to Yahoo are being delayed?
This is caused by a new spam fighting feature with Yahoo Mail called Grey Listing. For more...
Views: 323
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